Intermediate Network Woes A Tale of Mobile Disconnect

Ultimately, we determined the root cause to be a translation problem somewhere between the caller and intended called party, but identifying where, precisely, the ball was being dropped was quite a challenge. During our research, we found that the calls in question never reached my client’s underlying provider. At the same time, the large wireless providers (two of the biggest), knew that the calls successfully left their networks. What none of us knew was the identity of the third party in place between my client’s underlying provider and the providers whose mobile devices couldn’t connect (again, these two providers are major players in this market). However, even if we could identify the intermediate provider (more on this in a minute), it’s unlikely that anyone from the company would have spoken with either me or my client since we had no direct contractual relationship with that carrier — or even a method of discovering it. Tags:News & ViewsMobile disconnectFCCVoIPMobilityCase StudiesEnterprise NetworkingNews & ViewsRegulationSCTC Articles You Might Like A savvy client of mine who sells hosted VoIP services recently called me with a serious problem. Calls made to my client’s customers from some mobile devices supported by two wireless providers suddenly — and devastatingly — weren’t completing. Calls completed, and then suddenly stopped working. The callers got either fast busy signals or ring-never-answers. To be polite, everyone was, um, annoyed. Dissecting Microsoft’s ‘Discovery’ of Firstline Workers Michael Finneran September 24, 2019 The mobile field is rife with meaningful examples of business process automation. Can Microsoft be a factor? Habits of the ‘Always’ Connected Worker Gary Audin September 20, 2019 How connected are we? Wilson Electronics tries to find out in their latest survey. See All in Mobility » Here are the most important takeaways: chaos.png Take steps to ensure that calls handled by intermediaries are completed (this seems like kind of a “duh” to me, but at least now it’s codified). Further, intermediate providers, once they become aware of a service delivery or connection problem, have an obligation to address it. This also seems like a “duh” to me, but I’m glad that it’s now official.Take steps to ensure that calls routed to rural areas are completed as intended, and that those terminations are actively monitored. Intermediate providers now have an affirmative duty not only to monitor issues that come up, but also to manage those issues in a “reasonably effective“ manner to resolutions that affect call completion. (I sense litigation coming as a result of the vagueness of this “reasonably effective” phrase.)Ensure that other intermediate providers to whom the original intermediate provider hands off traffic are also registered as such with the FCC. However, the FCC chose not to limit the number of intermediate providers that exist between the call originator and terminator. Solving My Client’s ProblemAfter considerable time spent trying to isolate where my client’s translation problem occurred, I ended up filing an informal complaint with the FCC. In this document, I identified the mobile providers as well as my client’s underlying provider, although, as I mentioned, since the calls weren’t even getting to that provider, it really wasn’t in a position to do much. However, with a gentle push from the FCC (and I have no idea how gentle that push actually was), we were able to identify the intermediate provider, which in turn isolated and resolved the translation problem. The FCC complaint process can be time-consuming and sometimes ineffective, but in this case, the assistance I received helped to resolve the problem more quickly than I’d imagined possible. In March, the Federal Communications Commission released its Fourth Report and Order in the Rural Call Completion proceeding. This order enhances the FCC’s earlier efforts to address the management challenges of end-to-end call completion, and further implements the Improving Rural Call Quality and Reliability Act of 2017 (Pub. L. No. 115-129, 132 Stat 329 (2017) (RCC Act), otherwise known as the RCC Act. Although it serves other purposes as well, this order is essentially a tool for minimizing finger-pointing when end-to-end communications involves at least one party relying on a mobile device. In any case, it may be working. (Also, as a side note, although these issues aren’t directly or systematically related to rural call completion, this is the place where the new federal rules ended up (see 47 CFR 64.2119).) What we knew was that a giant, deal-breaking disconnect existed, and in identifying the source, we hoped that we could take a giant leap forward (that 50-year anniversary is approaching) in resolving problems like this should they come up again. Spoiler alert. We were successful. But I’m getting ahead of myself. 5G Insights: IoT Opportunities, Vulnerabilities Gary Audin August 13, 2019 5G will provide an opportunity to connect IoT devices across the enterprise, but security vulnerabilities may follow. Mobile Voice, Data, Text: Unlimited for $20 a Month?! Michael Finneran September 19, 2019 Calling itself an ‘infrastructure-based MVNO,’ cable operator Altice sets new price point for cellular service. 1. An “intermediate provider” is an entity that carries, but doesn’t originate or terminate, voice calls. 2. The order requires intermediate providers to: CBRS: A Threat to Wi-Fi? Gary Audin September 27, 2019 Have enterprises unjustly dismissed Citizens Broadband Radio Service in favor of Wi-Fi? 3. Creation of an intermediate provider registry in which all intermediate providers carrying “covered voice communications” must participate. The FCC will maintain the registry, which is publicly available online for download. For more information on the registry’s creation, click here. Hosted services provide many great benefits to businesses of all shapes and sizes. But when problems occur whose source is difficult to identify, the consequences –particularly when the service interruption lasts for more than a brief amount of time –can be devastating. Log in or register to post comments read more

In Mexico Ban urges renewed global partnership for development in address to

With the deadline for the globally agreed development targets fast approaching, Secretary-General Ban Ki-moon today called for a renewed global partnership to advance sustainable development and a life of dignity for all.“As the 2015 deadline draws near, all of us must do more to deliver on our commitments,” Mr. Ban said in remarks to the opening of the first High-level Meeting of the Global Partnership for Effective Development Cooperation, which is taking place in Mexico City.“And as we shape an inspiring post-2015 development agenda, the international community must be committed to supporting the future goals and targets through a renewed global partnership,” he told the gathering. “Critically, we must ensure the financing to match our ambitions.”The two-day meeting brings together over 1,500 participants – including heads of State and Government, ministers, parliamentarians and leaders from international organisations, business, civil society and foundations – and builds on commitments made at the Fourth High-level Forum on Aid Effectiveness, held in 2011 in Busan, Republic of Korea. It was in Busan that the international community expressed a strong collective commitment to work better together to reduce poverty and meet the Millennium Development Goals (MDGs), the world’s blueprint for tackling poverty, hunger and disease and expanding education, opportunity and cleaner, greener future.“Since then, we have made important progress. But we have not done enough,” the Secretary-General said, adding that much greater progress is needed to increase country ownership, accountability, predictability and flexibility in how aid is provided. ‹ › “I am encouraged by the steps that recipient developing countries are taking to set clearer development strategies and ensure national ownership through effective coordination systems and greater parliamentary oversight. This contributes to greater transparency and accountability for all development partners. But more needs to be done to tackle corruption, improve regulation and engage with civil society,” he stated.Mr. Ban cited the need to mobilize domestic resources by broadening tax bases; strengthening tax administration; improving governance of extractive industries; and cracking down on illicit financial flows at both the point of origin and the point of destination. At the same time, he noted that the world has moved on from the traditional donor-recipient relations. Cooperation among countries of the global South has registered impressive growth that is bringing new knowledge and new perspectives, he added, highlighting successful examples of truly global partnerships such the Every Woman Every Child initiative in the health sector to the Sustainable Energy for All alliance. The private sector, he continued, has become eager to increase its engagement, not just because there are business opportunities but because they see the value in ethical business and in helping to improve people’s lives. Civil society is also an increasingly essential partner in delivering services, monitoring progress and strengthening accountability.“The stage is set for wider, deeper progress,” the Secretary-General stated, voicing his hope that concrete initiatives will come out of the meeting that will strengthen country-level ownership and uphold development cooperation commitments. Since his arrival yesterday, Mr. Ban held several bilateral meetings, including with Mexico’s Foreign Minister José Antonio Meade Kuribreña, with whom he discussed the post-2015 development agenda, as well as other important issues such as nuclear disarmament, the Arms Trade Treaty and Mexico’s efforts in the area of human rights. The Secretary-General will also meet for the first time with Mexico’s President Enrique Peña Nieto later today, before heading back to New York. Secretary-General Ban Ki-moon with President Enrique Peña Nieto of Mexico. UN Photo/Paulo Filgueiras Secretary-General Ban Ki-moon with President Enrique Peña Nieto of Mexico. UN Photo/Paulo Filgueiras Secretary-General Ban Ki-moon addresses the opening of the first High-level Meeting of Global Partnership for Effective Development Cooperation. UN Photo/Paulo Filgueiras Secretary-General Ban Ki-moon with President Enrique Peña Nieto of Mexico. UN Photo/Paulo Filgueiras Secretary-General Ban Ki-moon with President Enrique Peña Nieto of Mexico. UN Photo/Paulo Filgueiras< Secretary-General Ban Ki-moon (left) meets with President Enrique Peña Nieto of Mexico. UN Photo/Paulo Filgueiras Secretary-General Ban Ki-moon (centre left) with Foreign Minister José Antonio Meade Kuribreña (centre right) of Mexico. Executive Secretary of ECLAC Alicia Bárcena Ibarra is sitting to the right of Mr. Ban. UN Photo/Paulo Filgueiras read more